Business Enterprise Mapping builds process and system maps to define, improve, and align business processes for sustainable performance improvement.


How We Solve

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Business team

The Customer Value Model – Preferential Treatment

RELATIONSHIPS Do customers prefer us? Does the process serve a loyal customer? Relationship defines the cus­tomer’s perc …Read More

Money Woman

The Customer Value Model: Attractive Economics

ECONOMICS   Do we provide an attractive financial value? Does the process provide value? Economics defines the cust …Read More

Business Traveler in Airport

The Customer Value Model: How Timely are You?

RESPONSIVENESS Do we serve customers when they want to be served? Responsiveness defines the customer-desired time for a …Read More

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The Customer Value Model: The First Dimension

The Customer Value Model: The First Dimension Joe Bockerstette, Partner The customer value driven approach provides a va …Read More

Business Enterprise Mapping transforms how organizations create value, solve problems and improve performance.