Process Mapping

“Strategy without process is like a head without the body.”


The primary challenge that we find in organizations today is the inability to execute to leadership’s intentions due to a lack of workflow control. This shows up in a number of ways, such as customer dissatisfaction, costs that are too high, lead-times that are too long or unhappy employees. It’s easy to get caught up managing the organization day-to-day, without realizing that “doing the same things the same way” is negatively affecting employee satisfaction, hurting the customer experience and leaving profits on the table.

Business process mapping defines, improves and aligns workflow for more efficient and effective execution of the value proposition. Business mapping makes sense for your organization if don’t have well defined and managed business processes, you are unhappy with your current results, and are unsure how best to attack the opportunity. Workflow control is essential to running a successful business.




My Business has a Problem, But I Don’t Know the Source…

We know that about 72% of all improvement opportunities are directly related to business process deficiencies. An organization’s leadership typically focuses time and attention on direction, strategy, and organization structure versus the “process” of getting work done. It is easy to overlook the critical connection that business processes play in powering the engine that delivers execution.

Why is Work Not Getting Done?

The problem is inherent in the traditional organization structure taught in the textbooks, where people are managed according to departments, functions, and desk activities. While organizations are typically structured vertically, workflows move through these organizations horizontally. Organization silos cause process inefficiencies and breakdowns, with dropped balls and missed handoffs, causing work to get disrupted. 


Are Poor Business Processes Causing Our Problem?

Most business processes are undefined, cumbersome to operate, full of non value-added activities, lacking customer understanding and missing accountability. About 50% of organization opportunities are due to a lack of process control, which means processes are undefined, not followed, or not effective. About 20% come from disconnected process boundaries, indicating a lack of alignment between process customers and suppliers. 


How are Employees and Customers Affected by Broken Processes?

The primary challenge that we find in organizations today is their inability to execute to leadership’s intentions because they don’t have control of their workflow. This shows up in a number of ways, such as customer dissatisfaction, costs that are too high, lead-times that are too long, or unhappy employees. Leaders see the problem but are unsure how best to attack it. Workflow control is foundational to running a successful business. 


How Can Business Process Mapping Improve My Business?

Process mapping that builds reliable and capable business processes makes the execution of a leader’s intentions possible. Process mapping that defines, improves, aligns, and sustains process performance is a key ingredient for improving organization performance.


Introducing the Perigon Method

Business Enterprise Mapping builds process maps using our own Perigon Method, which is in its 16th revision in 25 years. We deliver best practice business process mapping services and training that provides organizations with insight, engagement, and benefits that cannot be achieved through other approaches.

BEM improves client organizations by transforming them into process-based, high performing enterprises. We build organization infrastructure from the bottom up, by mapping contiguous processes, rationalizing those processes into integrated systems, and aligning those systems with enterprise strategy.


Business Process Mapping for Sustainable Improvement