Overview
A three day course in the techniques of problem solving for BPI. Emphasis on a process based approach. Hands-on learning with workshops and practical solutions to identifying, solving and preventing problems.
Who Should Attend
Individuals who wish to develop their critical thinking skills. Anyone actively seeking opportunities for improvement within the organization. Black belts or members of a process improvement team
Course Objectives
>Introduction to the tools of BPI
>Learn the seven step methodology
>Understand the benefits to the organization
>Drive improvement throughout the enterprise
>Explore the Improvement Management System
>How to drive business cultural change
You Will Learn
- * The principles of effective problem solving
- * Creating a foundation to solve problems
- * Steps to identify and prioritize opportunities
- * How to measure impact on the process
- * How to determine root cause
- * Creating effective results
- * How to prevent problems from returning
The Business Enterprise Mapping Advantage
We specialize in process mapping for process improvement, and have trained thousands of people in the public and private sector since 1993. Our public and onsite training courses contain valuable content that we deliver during our business process improvement consulting assignments.
Note: this course was formerly "Seven Steps to Problem Solving", and has been completely updated for 2011. |
|
