The day-to-day experience of being a student has changed drastically over the past 18 months. As a result, there are now huge problems in the way that students experience learning, ranging from technical difficulties to problems with receiving messages. According to a journal published on PLOS ONE, this has led to the phenomenon of lower remote learning proficiency (RLP). The route to tackling this and ensuring that all students, who are in essence customers, have a positive experience, can be dealt with, at least in part, by process mapping.
A key part of student happiness is confidence - and that’s true whether students are just starting in school, or at the end of their educational cycle. As CNN highlights, building confidence can help to build resilience, and that can also be generated through the routine. Process mapping helps to promote to students that there is a process in place to be followed for teaching and communication, and is a good start. Resilience is a crucial part of learning, both for increasing the happiness of students and their overall ability to stick to the lessons they are being taught.
Process mapping also provides an excellent opportunity to continuously improve the teaching process. The norms of the classroom are different to what will work remotely or in a hybrid environment. Being proactive in changing what doesn’t work for the customer - the student - is crucial in ensuring that the entire process works to further their educational goals in a productive manner.
A process map also helps to show what worked well. In a time when nothing is quite certain, that’s invaluable. Establishing exactly what makes students tick, and where to refer back to when there are periods of disquiet and lowered performance, enables schools and other educational facilities to provide the absolute best standard of teaching that they have available to them. Process mapping gives that solid base of recording what went well, and what didn’t go well, thus providing a base of knowledge for future educational efforts and change cycles.
As long as change cycles come in, that resilience and knowledge will be important. The student's experience is crucial in managing their expectations and the delivery of their education. That experience needs proper backing to be both tested and capable and communicable in the future.