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Process Mapping


While many things have been made uncertain by the coronavirus, one thing is for sure – aviation will need to change. One of the industries hardest-hit by the crisis, aviation has been touted by Forbes as likely to undergo serious transformation once the world comes out of lockdown, chiefly to address the 90% reduction in flights seen since February. Business process mapping will become more important than ever to address these changes and create meaningful long-term changes to how the industry operates.

 

Specific disease control

Aviation is by nature a tightly-controlled industry, with several defined processes adhered to with every single flight. A medical emergency is one such area, with process mapping is used to identify risks early on and ensure an appropriate response. For instance, DVT, a primary cause for concern during long-haul flights, can be managed by providing knowledge, information and support for travelers. This type of mapping can naturally provide a defined process to mitigate medical concerns.  IT Brief has highlighted the work of IBM in working with Australian airports to provide this continuity; by mapping out the causes, means of prevention, and risk factors, airlines can protect themselves – and the public.

 

Addressing a consumer-first culture

Forbes estimates that business flights will see a severe reduction in loads as companies seek to use the video conferencing to conduct meetings. The crisis has shown that relying on international travel for continuity has proven unnecessary, and increasingly, businesses are looking to work remotely. For airlines, this creates a shift away from business-focused airline travel and towards focusing on high-volume consumer getaways. Process mapping can help airlines find the necessary changes they need to protect their financial efficiency while moving away from a business-first model; for instance, what is needed to address capacity on planes and how it will impact business lounges and seating.

 

Putting transparency first

With a new aviation sector built, it will be of great concern to international governments and passengers to see transparency in processes across the world. Already, a lack of transparency by China’s government has seen UK authorities anxious over infrastructure deals in place with the nation; and consumers in the US have been frustrated by the lack of information coming through about COVID-19 and its impacts. Having complete business process mapping in place and being able to clearly present and communicate ideas for the future to consumers will be a highly valued trait of businesses moving forward and a way in which airlines can move ahead.

Coronavirus has changed many industries across the world, but none will be impacted quite as much as aviation. The upsurge in remote working and fear over international flight is already having an impact and will continue to do so. Thorough and quality process mapping can help the industry to emerge from the dark.   

 
 
 
 
authored by guest contributor Jennifer Hole

 

 

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