Business ProcessAligning Business Systems Through the System Alignment Workshop (SAW)Traditional organizational charts are limited in their ability to define how work truly flows within a company. While they show...
Business ProcessWhy Process Mapping Improves Employee EngagementAre you getting the most from your organization’s process mapping efforts? Many analysts create process maps based on employee...
Business ProcessBusiness Process Mapping: A Strategic Tool for Organizational Insight and GrowthIf your goal is to truly understand how your business functions, investing in business process mapping (BPM) is a strategic move...
Business ProcessSelect the Business System to StudyOne of the common challenges faced by consultants and organizational change experts when engaging with prospective...
Business ProcessDevelop a Business Process Improvement (BPI) Project PlanIn today's fast-paced business environment, continuous improvement is key to maintaining efficiency, reducing costs, and...
Business ProcessSetting Meaningful Project Improvement GoalsEvery successful project begins with a clear vision. At the heart of this vision lies a set of meaningful goals that define the...
Customer ExperienceHow to Define the Customer Value PropositionIn today's competitive marketplace, businesses must clearly articulate the unique value they offer to customers. A well-defined...
Performance ManagementSeven Types of Process MeasuresProcess measures are vital to monitoring an organization’s execution against its intended goals. They provide a look inside an...
Customer ExperienceThe Essential CRM QuestionsUnderstanding and delivering a consistent, sustainable, and superior value proposition earns customer loyalty. This can only come...
Change ManagementChange Management Basics for Business LeadersToday’s organizations and businesses have a growing number of direct competitors, on both the local and global market. With the...
